Terms & Conditions for Booking Education / Training Courses

Once accepted, the application to attend a course constitutes binding contract with the National Residential Landlords Association Limited (NRLA) subject to these terms and conditions and the NRLA terms and conditions of service.

Course Content

Every effort is made to ensure the courses provide accurate information. The information is relevant for England and Wales only, however there may be different variances/requirements in Wales on certain matters. The courses are developed using professional experts and associated resources however full accuracy of content cannot be guaranteed as laws and regulations change. Likewise, their interpretation can alter. You should not rely on the information provided without taking your own legal or other appropriate professional advice. The NRLA cannot accept any legal liability for anything you do or decide not to do or otherwise refrain from doing in reliance on the information provided. The NRLA will endeavour to update the content in a timely manner to reflect such changes and will from time to time remove a course for such development. It is important for you to check with appropriate legal bodies to clarify if legal advice is required. With any course it is advisable after time to check that its content is still relevant and up to date.


Payment in full is required at the time of booking.

eLearning Licence

On purchasing an eLearning course operated on yourtrainingacademy.co.uk, the NRLA grants you a licence to use the course for your own personal use and not for commercial purposes. The licence will last for 12 months from the time of purchase, unless stated otherwise, and you can only use the course for this period. You will not be able to keep the course or access it after this time and it cannot be sold or given to anyone in any form.

Cancellation notice for classroom courses:

Cancellation Terms

  1. Cancellation no later than 14 days before the course date will receive a full refund or free transfer to another course.
  2. Cancellation less than 14 days notice before the course date - Transfer to an alternative course will be charged at £40.00 for any transfers from non London based courses and £50 from any London based courses. If the alternative course is to be London based then the London transfer fee of £50 applies no matter where the original location was for administration expenses. If no suitable alternative course is available the course fee will be refunded minus a £40.00 charge for a non London based course and £50 for a London based course for administration expenses.
  3. One transfer permitted per booking, if delegates are then unable to attend the course they have transferred to we will arrange a refund, minus £40.00 for a non London based course and £50 for a London based course if cancelled within 14 days of the course date
  4. Non-attendance - If delegates do not attend the course and fail to advise the NRLA in advance no refund or transfer can be given. Where notification is given in time refunds and transfers will be made as set out in paragraphs (a) and (b) above.
  5. Substitution of a delegate is permitted free of charge.

Course Cancellation

NRLA cannot guarantee that any course will take place from the stated date or at the stated time. Courses will only proceed if the minimum number required book to attend. It may be necessary to cancel a course because the trainer or the selected accommodation is not available. NRLA reserve the right to cancel, re-schedule or change the location of a course at any time and accepts no liability if, for whatever reason, the course does not take place or the course venue changed. In the event of a course being cancelled, a refund of the course fee will be made but no compensation will be paid for additional costs/expenses.

NRLA reserves the right to substitute the trainer providing the course with an alternative trainer, without notice.

NRLA at its discretion may vary the course content from that advertised or the advertised format for a course.

Neither the person attending a course nor anyone else on their behalf may reproduce any course materials or documentation or use any such materials or documentation otherwise than for personal study purposes. Any use or reproduction other than for personal study purposes must be with the written permission of the copyright holder.

Any person attending a course must comply with all the requirements of the venue where the course is to be held (including requirements relating to Health and Safety) and must comply with any requests made by the trainer. Any person attending a course must act in an orderly manner. The NRLA reserves the right to exclude any person from the course for good reason.


Where a person is attending a course in order to gain a certificate or to comply with the requirements of any third party (e.g. the local housing authority as licensing authority) the person attending must remain for the entire duration of the course. Otherwise the NRLA reserves the right to treat that person as not attending the course at all and may notify the third parties involved accordingly.


References to the NRLA include any associated company providing the course on behalf of the NRLA.

NRLA reserves the right to arrange an alternative person or company to provide any training course.

The course materials are prepared by the individual trainers and any opinions expressed by the individual trainers are not necessarily those of the NRLA. Course materials are prepared for training purposes only and are not a substitute for legal advice.

For the extent permitted by law, NRLA will not be liable by reason of breach of contract, negligence or otherwise for any loss or consequence of loss occasions to any persons acting admitting to act or refraining from acting in reliance upon the course material or presentation of the course or, except to the extent that any such loss does not exceed the price of the course, arising from or connected with any error or admission in the course material or presentation of the course. Consequential loss shall be deemed to include, but not limited to, any loss of profits or anticipated profits, damage to reputation or goodwill, loss of business or anticipated business, damages, costs, expenses incurred or payable to any third party or any other indirect or consequential losses.

Last modified: Tuesday, 28 July 2020, 4:10 PM